If you cannot contact your online instructor (via email, teleconferencing such as Zoom, or Canvas), you can reach out to the following. Please give instructors up to one week to respond, barring exceptional circumstances.
If you have a technical issue through Canvas:
- Call Canvas 24/7 phone support: (844) 600-4955
- Call the Merritt Student Help Desk Hotline at (510) 587-7800
- Email helpdesk@cc.peralta.edu
If you have an issue or question regarding your course, and you cannot contact your instructor:
- Email the Distance Education Coordinator at ejohnson@peralta.edu
- Email the Department Chair for your course. You can find a full list of Merritt College Department Chairs HERE. To do so, find your course subject from the drop-down menu, email the respective Department Chair by providing your name, student ID, and course registration number (CRN), and explain that you need to contact your instructor.