Minted
Company Name
Minted
Address
1221 Broadway, Oakland, CA, 94607, United States
Contact Name
Jamie Kalff
Phone Number
Email Address
recruiting@minted.com
Company Website
Minted.com
Job Title
Customer Service Representative
Sector
Hospitality & Culinary/ Food Service, Retail/ Sales/ Customer Service
Part Time/Full Time/Other
Full-Time
Is it a student job?
No
Wage/Salary
17.00/ hour
Education Level
High School, Associate Degree
Job Description
Do you thrive in a fast-paced, lively atmosphere? Do you love design, technology, solving problems and providing top-notch service? Minted is looking for customer service reps to join our team to help us provide outstanding service to our customers.
As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. You are patient, empathetic and passionate about providing “white glove” service to our customers. You have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Our operation is open 7 days per week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable and the position is based in Oakland, California. This is a seasonal position.
You will:
Respond to calls, emails, and live chats from customers in accordance with our policies and procedures
Handle and resolve all customer concerns by providing accurate information with empathy and grace
Provide customers with product and general order information
Document customer interactions thoroughly and accurately in our CRM and order systems
Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction
Provide assistance with processing orders and customizing designs
Identify and escalate priority issues that need immediate attention
Identify opportunities for improving the customer experience and share those with the Customer Service leadership
You are:
Able to work a flexible/variable hour schedule including weekends based on business needs
Comfortable using technology; familiarity and experience with eCommerce
Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
Able to take direction and quickly learn new procedures, processes, and products
Knowledgeable and interested in design (creative arts is a plus)
You have:
Excellent written and verbal communication skills
A Bachelor’s degree or equivalent work experience
High attention to detail, are organized, and able to follow through
1-3 years of experience working with customers (preferably at a premium brand)
Experience with Salesforce or other CRM software a plus
About Minted
Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.
Minted’s mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered.We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy.
Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer formerly of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.
Minted is an Equal Opportunity Employer that is committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider for employment all qualified applicants with arrest and conviction records. Minted participates in the E-verify program.
How to Apply
https://jobs.lever.co/minted/5cc26d2d-e98f-4ca0-8699-c1f69bb660f7?lever-origin=applied&lever-source%5B%5D=Handshake
Expiration Date
October 31, 2018