ATR International, Inc.
Company Name
ATR International, Inc.
Address
1230 OAKMEAD PKWY, Suite 110, SUNNYVALE, CA, 94085, United States
Contact Name
Lucille Aviles
Phone Number
4083288000
Email Address
lucillea@atr1.com
Company Website
Job Title
HR Service Center Analyst (PART TIME)
Sector
Healthcare
Part Time/Full Time/Other
Part-Time
Is it a student job?
No
Wage/Salary
$19.00 an hour
Education Level
High School
Job Description
ATR International, Inc. is a leader in the staffing industry and places a wide range of professionals at many of the most innovative companies. We are currently recruiting for the following position for one of our clients. If this position is not a fit for you, click here to send us your resume and our recruiters will find one that is.
Position Information:
Requisition Number: ATR150926
Position title: HR Service Center Analyst (PART TIME)
Location: Alameda, CA 94502
Contact Information:
Elizabeth Chavez : elizabethc@atr1.com
Job Description:
We are seeking a HR Service Center Analyst for a very important client.
Position Summary:
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker’s compensation. Acts as a resource to Human Resources Representatives and other service center team members.
Duties:
Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.
Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed.
Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
Consistently supports compliance and the Principles of Responsibility (Client’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Client’s policies and procedures.
Daily responsibilities: Handle a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources; Provide first call resolution pertaining to HR and benefits policies and procedure; Maintain knowledge of Client practices, policies, and procedures. Required Skills/Experience: 1+ Year Call Center or customer service Experience (banking, cable service industries, etc.); Exemplarily Customer Service; Research and critical thinking; Active Listing; Cogent written and verbal communication; Demonstrated experience navigating Windows-based computers;
Job Requirements:
The ideal candidate will possess the following qualifications:
Education/License/Certification:
High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor’s degree or some college level course-work preferred.
Qualifications:
Strong customer orientation.
Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures.
Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
Demonstrated experience navigating Windows-based Human Resources information systems required.
Ability to effectively interact with all levels within an organization required.
Attention to detail, accuracy and quality required.
Excellent interpersonal, verbal and written communication skills with a customer service focus required.
Ability to identify root cause and conduct analysis required.
Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
Must adhere to Client confidentiality rules, requirements & guidelines.
Must be able to work in a Labor / Management Partnership environment.
Preferred Qualifications:
Experience with PeopleSoft 8.8 preferred.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint preferred.
Desired Skills: Human Resources experience (payroll, health and welfare benefits, worker’s compensation, leaves of absences and/or general HR); Microsoft Office (Outlook, Word, Excel, Powerpoint)
THIS IS A PART TIME POSITION
Is this position not a fit for you? Click here to send us your resume and our recruiters will find one that is.
________________________________________To be considered for this position, please click the “Apply Now” button.
________________________________________Visit our website at www.atrinternational.com for an up-to-date listing of opportunities.
How to Apply
Please email resumes to Elizabeth Chavez at elizabethc@atr1.com
Expiration Date
September 21, 2018