Latham & Watkins LLP
Company Name
Latham & Watkins LLP
Address
885 Third Ave, New York, New York, 10022, United States
Contact Name
Richel Briones
Phone Number
6502671212
Email Address
richel.briones@lw.com
Company Website
Job Title
Technology Support Specialist
Sector
Technology
Part Time/Full Time/Other
Full-Time
Is it a student job?
No
Wage/Salary
Paid
Education Level
High School, Bachelor’s Degree
Job Description
Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Technology Support Specialist to join our winning team, located in Silicon Valley. The schedule for this position is 7:30 am – 4:00 pm, Monday through Friday. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
The Technology Support Specialist will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.
As a Technology Support Specialist at Latham, you will provide support to the office regarding the resolution of standard desktop, notebook, and remote computing issues. You will be is responsible for the maintenance and troubleshooting of Firm PC and notebook computer hardware and software while accomplishing these and other critical functions:
-Providing support to standard desktop and notebook systems, hardware, and customer related services; also providing support to printers, Multi-Functional Device (MFD) hardware and settings, and PDA support, including configuring and troubleshooting
-Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance
-Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
-Creating help desk tickets; notifying team members via email when taking an open request; and when request is completed
-Keeping abreast of new technologies; reviewing appropriate periodicals and journals; may work with Practice Support staff in assessing training and development needs
-Meeting and coordinating with other local Technology department members on product installation, training, and support
-Setting up conference room to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
-Maintaining an inventory of PC hardware equipment and software programs; utilizing AssetCenter to track loaner equipment for distribution and recovery
-Providing relocation of PC systems as needed
-Providing additional end-user technical support as needed
-Coordinating with other areas/departments of the firm where overlap exists to develop efficient procedures/communications to stream-line processes regarding product installation, training, and support to satisfy various department needs
-Assisting with special projects on various issues as needed
-Promoting effective work practices, working as a team member, and showing respect for co-workers
As a Technology Support Specialist, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude. The successful Technology Support Specialist must have the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems. Knowledge of standard hardware components, and peripherals is desired, as well as knowledge and proficiency in software programs, including Windows and Microsoft Office. The Specialist must display well-developed and professional interpersonal skills with the ability to interact effectively with people at all organizational levels of the firm.
A High School diploma or equivalent is required. A Bachelor’s degree in Computer Science or Information Systems is preferred. One (1) year of technology support experience with PC hardware/software is desired. Experience working with remote communications hardware including modems, wireless routers, and network interface cards is desired, as well as one (1) year of related experience working with notebook computers. Experience with installations and upgrades, training and technical documentation is desired.
Qualified candidates are encouraged to apply by clicking the ‘Apply Now’ link.
Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world’s leading law firms.
For information regarding family care and medical leave (CFRA), click here.
How to Apply
https://lathamwatkins-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobInfo&version=1&jobid=2341
Expiration Date
November 27, 2018