YourMechanic

Company Name
YourMechanic

Address
2525 E Charleston Rd, Mountain View, California, 94043, United States

Contact Name
Katrina Durant

Phone Number
8889958609

Email Address
recruiting@yourmechanic.com

Company Website
https://www.yourmechanic.com/

Job Title
Operations Specialist

Sector
Business/Consulting/Administration & Office Work

Part Time/Full Time/Other
Full-Time

Is it a student job?

Wage/Salary
vaires

Education Level
Associate Degree, Bachelor’s Degree

Job Description

YourMechanic is a technology company with the vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend at the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our App or website, a highly-trained partner-technician comes to your home or office to fix your car.

We are looking for smart and versatile Operations Specialists to join our Mechanic Operations team. As an Operations Specialist, you will play a critical role in ensuring the success of our nationwide network of partner-technicians.

Your primary responsibility will be working with partner-technicians to ensure that their experience using our App is seamless. This begins with the partner-technician sign-up process and continued assistance with any technical difficulties that may arise while the partner-technicians are using the App.

As we continue to evolve our processes, you will play a critical role in helping to shape our process while striving to provide customers and partner-technicians with delightful experiences.

This is the ideal position if you are a good communicator, enjoy problem-solving, and seek hands-on experience and behind-the-scenes exposure to all aspects of a rapidly growing start-up. Since you’ll be part of a small and growing team, there are great opportunities for growth for those who demonstrate ambition and initiative.

Responsibilities:
Recruit, assess, & onboard mechanic partners.
Proactively seek opportunities for supply growth and improvement
Work with partner-technicians to complete the sign-up process and engagement on the platform
Be the expert on all the ins-and-outs of our Mechanic App and company procedures, and have the ability to troubleshoot solutions
Additional ad-hoc operational projects

Requirements:
Excellent verbal communication skills, particularly over the phone
Ability to thrive in a fast-paced and dynamic startup environment
Self-starter who takes initiative and is self-motivated
Detail-oriented
Critical thinker and creative problem solver
Effective at working in a cross-functional role
Willingness to do what it takes to get the job done
Prior automotive experience and/or passion for cars is a big plus, but not required

How to Apply
online or through website

Expiration Date
December 31, 2018