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Company Name
thredUP

Address
2992 Alvarado St, San Leandro, CA, 94577, United States

Contact Name
Lena Bettis

Phone Number
480-582-5376

Email Address
Lena.Bettis@thredup.com

Company Website
www.thredup.com

Job Title
Customer Service Representative

Sector
Retail/ Sales/ Customer Service

Part Time/Full Time/Other
Full-Time

Is it a student job?
No

Wage/Salary
18.00/hr

Education Level
High School

Job Description

Our Customer Service team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via chat and email.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. You will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.

Responsibilities:
Confer with customers via email, live chat, in-app messaging and some phone
Investigate and/or adjust any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes & services
Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time
Maintain updated knowledge of various marketing & promotional strategies offered to our customers
Identify ways to improve processes and the customer experience, surface problems early to Customer Service Supervisors, and propose creative and feasible solutions
Participate in the completion of production goals and special projects as needed
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems
Maintain a cooperative and constructive attitude and spirit, especially during hard days and difficult interactions

How to Apply
https://www.thredup.com/p/careers/749abb03-c5b1-4956-99bf-c1d6b7248d05

Expiration Date
September 30, 2018